A ticketing system is the most common means of communication that web hosting providers offer to their customers. It is most often part of the billing account and is the very best way to deal with a problem that takes a certain period of time to investigate or that has to be forwarded to a server administrator. Thus, all responses given by either side will be stored in one and the same location in the event that somebody else wants to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will have to sign in and out of no less than 2 accounts to perform a particular procedure or to touch base with the company’s help desk team. In case you want to administer a number of domains and each one of them is hosted in a different account, you will have to use an even larger number of accounts at the same time. On top of that, it may take a substantial amount of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting come bundled with an integrated support ticket system, which is included in our in-house created Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia allows you to manage everything connected with the hosting service itself in the same location – payments, website files, emails, tickets, etc., avoiding the necessity to log in and out of different systems. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with a few mouse clicks without the need to log out of your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will give you more info and which may help you solve any specific issue before you actually open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a public holiday.