Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting come bundled with an integrated support ticket system, which is included in our in-house created Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia allows you to manage everything connected with the hosting service itself in the same location – payments, website files, emails, tickets, etc., avoiding the necessity to log in and out of different systems. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with a few mouse clicks without the need to log out of your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will give you more info and which may help you solve any specific issue before you actually open a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or a public holiday.