A live chat is among the channels of communication provided by some hosting providers as part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical support. This way of contact is faster in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell something as compared to a phone call with an agent. Furthermore, if the trouble that you have needs some time to be examined and resolved, you will be able to do something different in the meantime instead of just waiting, like you'd have to do when you call. Also, you can take advantage of a live chat support service for free provided that you have web accessibility even when your website hosting provider is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

As we consider the fact that a great number of problems are easily resolved if you talk to a live person, we offer a live chat service for all of our potential and current customers. The chat is online every day and our support agents can assist you with a number of questions and problems. If you are not our client yet, you are able to find out more about our cloud website hosting plans and the hosting platform in general so as to make sure that your web sites will work effectively on our servers. If you already have an account and you have some questions or you experience any kind of issues with some of our services, you will be able to get in touch with us through the live chat and we can supply you with the needed information or help you troubleshoot the problem. You will have to open a support ticket for some troubles which need longer time or the assistance of a system administrator, still for the majority of standard troubles you'll receive help on the spot.