If you have a website, a problem can always occur and it doesn’t automatically need to be associated with the hosting service itself. For instance, something can go wrong when you update a web-based application or some vital content may be modified or erased accidentally. Whatever the essence of the problem may be, you will need to get in touch with the respective technical support team and ask them to recover a backup or to help you deal with the problem that you are confronting. How quickly they’ll do that will determine the span of time that your websites will be offline. For particular websites such as social networking websites or shopping portals, a prolonged unavailability often equals lost customers and cash. Thus, it is extremely important to use the services of a company that offers not only a good help desk service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting offer a one-hour response guarantee, which suggests that regardless of what query or problem you may have, we will always be there to assist you. The fact is, it rarely takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our customer support team reps will be at your service 24/7, even on weekends and national holidays, so you will obtain timely assistance anytime you need it. We are aware of precisely how costly time can be, so by the time we respond to your e-mail or support ticket, we will have probed into the issue and, in case we haven’t discovered a solution, we’ll supply you with more information about what you need to do on your end – when the case demands it. With our support service, you can rest assured that there will be someone to help you instantly, whatever the hour.