If you have ever had a cloud website hosting account in the past or you've dealt with any other online service, you are probably aware from personal experience that for many things it is better to consult with a live person on the telephone instead of exchange support tickets or e-mail messages. In order to know more about a service before you decide to purchase it or if something small has to be done, for instance, it will be far easier and a lot faster to do it live. When you're given the option to speak with representatives by phone, it is also very likely that you are dealing with a real website hosting provider, not just a reseller. The type of support that you'll get on the phone may differ between different companies - from general issues to expert technical support. Usually most suppliers supply pre-sales assistance and first level telephone support, while more complicated tech issues are managed through e-mail or tickets.
Phone Support in Cloud Website Hosting
We know that the option to talk to a live consultant is rather important, so we have three support lines around the globe (USA, UK and Australia) and you are able to reach us on the phone for fourteen hours every day. If you consider getting one of our Linux cloud website hosting, for example, you are able to give us a call and find out more about our solutions before placing your order so as to make sure that we do match all system requirements for your sites. After your purchase, you can call us about any sales and / or billing troubles you may have, or receive any kind of general or basic tech information that you need. We've aimed to find the balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, that will make it easier to follow the communication and any new developments in the resolution of the issue.