24/7 Customer Support in Cloud Website Hosting
We provide 24/7 billing, customer and tech support for our Linux cloud website hosting. Even if you aren't our client yet and you have questions, we can give you a hand without delay and provide the needed info, to give you a choice to make the very best decision when you acquire a new hosting account. We are available anytime, including weekends and holidays, and we supply multiple ways of communication to contact us - live chat, phone, emails and support tickets. For your convenience, we have a couple of phone numbers internationally, so you can call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget about waiting for several days to receive assistance for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server package that we offer comes with 24/7 customer and technical support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to get in touch with us anytime, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with a couple of local numbers globally, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues because it'll be easier to track what is going on. The maximum warranted reply time for all the emails and tickets is sixty minutes, yet it rarely takes that long to receive support. When you add the Managed Services upgrade that we offer, our administrators will also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server through our company, you will be able to contact us anytime using several channels and the maximum time that you'll have to wait for a reply is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything related to the applications that are pre-installed on the server. To contact us about a technical issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any basic questions or you would like to learn more about our web hosting services before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in several countries around the world. In case you'd like to have assistance with third-party software that you cannot install or operate effectively, you are able to add the Managed Services upgrade to your package and our sysadmins will assist you.