Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every single support request you send to us will be replied to within maximum 1 hour. If your ticket or email calls for additional assistance from an admin, we will timely forward it and leave a comment to notify you that your case is being examined. If you take advantage of our Optional Managed Services package, any of the server administration tasks included there will be executed at a time of your liking.

  • Top quality support service

  • An Excellent Support Service

  • Our tech support team will be online for you 24x7 should you require help with the Web Site Control Panel or with any of the apps that we install on your behalf on the server. And if you need assistance tackling all the routine administration tasks on your server, you can make use of the Optional Managed Services package, which includes backup storage space, weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Site Control Panel was preinstalled for every Linux dedicated hosting server. Among its functions is a rather handy integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the how–to articles have video versions which show all the actions that you can carry out in a very illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.