Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Solution Guarantee

  • Our technical support staff is working day–and–night to respond to each of your support inquiries. Each ticket you send to us shall be answered within less than 1 hour. If your problem demands the aid of an admin, we’ll address the ticket to the technician on shift and will notify you that the issue is being taken care of.

  • Top quality support service

  • Qualified Customer Help Service

  • We deliver 24 hours a day tech assistance via a lightning fast ticket platform incorporated into your Control Panel. You’re able to email us anytime about any of the programs that come pre–installed on your virtual server, which include the selected OS, the server administration panel and our in–house designed Web Site Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • An in–depth and routinely updated article base is included in our in–house built Web Site Control Panel. It gives you quick tips about how to conduct all of the basic web site administration duties. The Help area offers thorough how to articles and step–by–step video tutorials. You can reach the Help area by clicking the Help or Video buttons in the right corner of each Control Panel section.